Think About This
70% of callers are placed on hold. This means that if you received only 10 calls a day, 1750 callers are placed on hold per year.
We did a study across a wide range of industries.
90 seconds average hold time
1750 calls placed on hold per year
43+ hours on hold at your business
Are you maximising the time your callers are on hold?
Stop & Consider
30% of callers make a buying decision based on what they have heard on hold.